Data Collection and Purpose Specification

You are free to browse the Charnley’s Home & Garden website without disclosing your personal data. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. Charnley’s Home & Garden website does not enable our visitors to communicate with other visitors or to post information to be accessed by others.

We collect personal data as it is volunteered by visitors to the website while using our services – this includes names, addresses, telephone numbers and email addresses. We do not collect or store any personal financial data such as card payment data on any of our systems. We do not collect information about our visitors from other sources (such as public records or bodies, or private organisations). This information is used for customer administration and marketing purposes. We may from time to time use your postal and/or email address details to send you further information which may be of interest to you. If you do not wish to receive this information please email with the subject line’s ‘STOP Marketing’.


We do not disclose our visitor’s personal data to other organisations.

Confidentiality / Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • Unauthorised access
  • Improper use or disclosure
  • Unauthorised modification
  • Unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with the processing of personal data are obliged to respect the confidentiality of our visitors’ personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

Credit/debit card details

All online payments are protected by one of the UK’s leading secure encrypted gateway services and there is a very strict privacy policy meaning that none of your information is ever shared with third parties. Thereafter, payment is collected through our online credit card system via SagePay or PayPal. There have been no documented cases of credit card fraud using our shopping system online.