Frequently Asked Questions

Below you can find answers to the most frequently asked questions by our customers. These include questions on our products, delivery service and payment methods to mention a few. If your query cannot be answered with one of the questions below, please call our customer service team on 01229 464225.

Q: I don’t want to buy online, what do I do?

A: If a product cannot be bought online or you would prefer not to you can give us a call on 01229 464225 and purchase the item over the phone or you can pop into store.

Q: How can I pay for my order?

A: Most major credit and debit cards, including Visa, Mastercard, Maestro and Electron are accepted online, over the phone and in store. We also offer finance 12 months interest free through Klarna which you can apply for in store.

Q: How secure are my credit/debit card details?

A: All online payments are protected by one of the UK’s leading secure encrypted gateway services and there is a very strict privacy policy meaning than none of your information is ever shared with third parties. Thereafter payment is collected through our online credit card system via sage pay or pay pal. There have been no documented cases of credit card fraud using our shopping system online.

Q: Will I have to assemble the furniture myself?

A: Most of our indoor furniture comes ready assembled in the boxes. Other items including beds, wardrobes, dining tables and our outdoor furniture will need to be built which we charge a £20 build fee for.

Q: How can I track the status of my order?

A: As soon as you place your order, you will receive an email confirmation which includes all your order details and your order number. We will then give you a ring to arrange a delivery day best for you.

Q: What are your delivery charges?

A: Delivery charges start from £10, any deliveries outside of the local area can be sent on a pallet starting from £60.

Q: Are my goods guaranteed?

A: Our furniture comes with a 12 month warranty unless it is bought of our shop floor or from the sale room.

Q: How can I contact you?

A: If you have any questions about an existing order including delivery and after sales, please give us a call on 01229 464225.

Q: If I have a complaint, what should I do?

A: If you are unhappy with any aspect of our service, please give us a call on 01229 464225.