The “White Glove” service means that we deliver to the customer’s room of choice, unpack the item, do any basic construction (such as screwing on legs) and remove the packaging. The customer signs that the item is checked and no damages have been caused to their property.
Drivers will be wearing safety boots with overshoes before entering the premises but may need to place the item on the drive or path to put the overshoes on, they are not permitted to remove their boots completely.
It is the customer’s responsibility to ensure purchased items will fit through the required doorways/corridors and stairways and to ensure all floors are suitably covered to allow this service. If your furniture will not fit, we can either leave anywhere instructed within your property or return to our store. Please note that in this instance, you are charged for all delivery costs.
All goods will be unpacked to allow full inspection unless the customer requests otherwise (the customer will need to sign paperwork to confirm this is their instruction).
Packaging will be taken out via the same route as entry and returned to the van
Basic assembly typically includes chair/table legs, cushions, arms and wardrobes. Any products taking more the 20 minutes assembly will not be built.
Customers will be asked to sign to confirm that all goods were checked and received in good condition and that there was no damage to the property as a result of the delivery. Once checked and signed for, Charnleys Home and Garden will not be responsible for any damages after this time – we will only take returns from manufacturing faults. Click returns policy.
During a delivery/collection, our delivery crew will assess the path to the designated delivery point. If the path is unsafe or they feel it is possible the product or the customer’s property will be damaged, they will ask the customer to sign a disclaimer removing our liability. Alternatively, we will deliver and unpack to the hallway if the customer agrees.
If the recipient requests for the packaging to be removed prior to delivery, we are not liable for any damage that may occur thereafter.
It is the recipient’s responsibility to protect their home and its contents. Safety footwear cannot be removed by the delivery crew to make a delivery, therefore floors should be covered with sheets. Pictures/ornaments to the delivery point should be removed to avoid the risk of damage.
How will I be informed of deliveries
Once you have paid for and placed your order, you will receive an email confirmation of your purchase and later receive a follow up email containing delivery information, where we will confirm a delivery date. We will call you on your preferred phone number before 9 am on the arranged day and give you a 2 hour window for delivery. If you fail to be at the address within the agreed time window, we will return your product to store and you will be charged to deliver your item(s) again.
There is usually a 5 working day wait for the delivery of in stock rugs and accessories purchased online.
Rugs and accessories will be delivered by our courier, this will require a signature. Once you have paid for and placed your order, you will receive an email confirmation of your purchase and later receive a follow up email containing delivery information, where we will confirm a delivery date. You will then receive a tracking number. It is important to leave a note when checking out if you would like your parcel leaving on your property without signature – in doing this we will not be liable for any damages or losses caused.
How do I find out if an item is in stock?
You will see an availability section on the product page for each item on our website. Should an ‘anticipated stock arriving’ date display, this refers to the date in which the item online will be delivered to our store. Once we receive this product, it is classed as ‘in stock’ and will be sent on its way to you.
What if it has been longer than the estimated delivery time?
We would like to apologise, we work hard to deliver all purchases as quickly as possible. The delivery times we provide are approximate and are given in good faith.
If you’ve been waiting longer for your online order than expected, please give our web sales team a call on 01229 464225. They will be more than happy to help and provide you with an update. Please note, we cannot be held responsible for any direct or indirect loss due to delays from unforeseen circumstances, outside of our control.
How much is delivery?
|CLICK & COLLECT||Available 7 days a week from a our store. This service is free. Buy online and, once all items are in stock, collect from Charnley’s Home and Garden within 7 days.||FREE|
|DELIVERY 2 MAN, WHITE GLOVE||Once your full order is in stock, we will contact you to arrange a delivery date. There is usually a two week wait for delivery.||£49|
|ACCESSORIES||Once in stock, accessories will be delivered in up to 5 working days.||£5.95|
|MATTRESS DELIVERY||Once your full order is in stock, we will contact you to arrange a delivery date. There is usually a two week wait for delivery.||£29|
|RUGS||Once in stock, rugs will be delivered via Parcel force in up to 3 working days.||£5.95|
Areas we deliver
MK, NN, HP, WD, EN, HA, IG, RM, SM, UB, DA, BR, CR, SM, KT, TW, M, L, WN, BL, WA, HX, HD, WF, DN, S, SK, LS, CW, CH, ST, TF, S, LN, NG, DE, WV, WS, DY, B, CV, LE, NG, PE, NR, IP, CB, WR, GL, OX, HP, SG, AL, CM, SN, RG, SO, BH, PO, BN, TN, CO, HG, BD, BB, PR, FY, LA, DL, TS, SR, DH, NE, ME, SS, SL, HU,YO, TA, DT, BA, BH, BS, SP, CF, NP
** ALL LONDON CODES **
TR, PL, TQ, CA, TD, EH, G, DG, KA, ML, FK, KY, LL, SY, LD, SA, SY, CT, EX
All below postcodes will require an extra charge, £20 for all 2 man lifts. Where this is the case, your basket will automatically charge.
AB, IV, PH, PA, DD, KW
If you would like more information…
If you have any questions or would like further information, please give our web sales team a call on 01229 464225.