Deliveries

Local Area Delivery:

We offer a local delivery service at a rate starting from £10. Once your order has been placed, you will be contacted to arrange a delivery date. You will then be contacted again the day before delivery with an approximate delivery time. On the day of delivery, our expert and professional two man team will deliver your new furniture and take it to a room of your choice.

It is the customer’s responsibility to ensure purchased items will fit through the required doorways/corridors and stairways and to ensure all floors are suitably covered to allow this service. If your furniture will not fit, we can either leave anywhere instructed within your property or return to our store. Please note that in this instance, you are charged for all delivery costs.

Customers will be asked to sign to confirm that all goods were checked and received in good condition and that there was no damage to the property as a result of the delivery. Once checked and signed for, Charnleys Home and Garden will not be responsible for any damages after this time – we will only take returns from manufacturing faults.  Click returns policy.

Our delivery crew will also assess the path to the designated delivery point. If the path is unsafe or they feel it is possible the product or the customer’s property will be damaged, they will ask the customer to sign a disclaimer removing our liability. Alternatively, we will deliver and unpack to the hallway if the customer agrees.

If the recipient requests for the packaging to be removed prior to delivery, we are not liable for any damage that may occur thereafter.

It is the recipient’s responsibility to protect their home and its contents. Safety footwear cannot be removed by the delivery crew to make a delivery, therefore floors should be covered with sheets. Pictures/ornaments to the delivery point should be removed to avoid the risk of damage.

Nationwide Delivery:

A premium delivery service to your door using a third party logistics company.

Once your order has been placed with us, a third party company will contact you to arrange delivery. On the day of delivery you will be contacted informing you of the 2 hour window of when your order will arrive. They will deliver your new furniture, take it to a room of your choice and remove all packaging.

Nationwide delivery starts at £49-00.

Areas we deliver:

MK, NN, HP, WD, EN, HA, IG, RM, SM, UB, DA, BR, CR, SM, KT, TW, M, L, WN, BL, WA, HX, HD, WF, DN, S, SK, LS, CW, CH, ST, TF, S, LN, NG, DE, WV, WS, DY, B, CV, LE, NG, PE, NR, IP, CB, WR, GL, OX, HP, SG, AL, CM, SN, RG, SO, BH, PO, BN, TN, CO, HG, BD, BB, PR, FY, LA, DL, TS, SR, DH, NE, ME, SS, SL, HU,YO, TA, DT, BA, BH, BS, SP, CF, NP

** ALL LONDON CODES **

TR, PL, TQ, CA, TD, EH, G, DG, KA, ML, FK, KY, LL, SY, LD, SA, SY, CT, EX

Scottish Highlands

AB, IV, PH, PA, DD, KW

If you would like more information…

If you have any questions or would like further information, please give our web sales team a call on 01229 464225.